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E-Book Download Instructions

Basic download instructions

Most users will need only the following basic download instructions:

  1. Make sure you have the required operating system: Windows 98 SE or ME; Windows 2000; or Windows XP; MacIntosh 10.22 or 10.3. You also need an Internet connection, of course.

Version 6 may be as high as you can go if you are using an earlier operating system, such as Windows'98 SE.

  1. Try to have the free Adobe Acrobat Reader version 7, the latest, installed on your computer. That will make things much easier, and avoid many complexities. You must have at least version 6. If you don't use version 7, or if you have abnormal problems of another kind, you will probably need to refer to our extra download instructions below on this page.

In some cases, your email program may deactivate part of the URL, breaking it up over two lines on which on the first part is used for the URL. In this case, use the copy and paste method.

  1. Start your web browser, or activate it with the correct URL from the email sent to you by clicking on that URL. If you don't activate it from your email, copy and paste the provided one-time download URL (Web address) into your browser's address line. Then press "Enter" or your browser's "Go" button.

You may have more than one pop-up blocker installed in your browser.

  1. If you have a pop-up blocker installed in your browser, either temporarily disable it, or, better, simply allow pop-ups from the requested website. For example, if you are using the Internet Explorer browser, choose the appropriate "Tools > Pop-up Blocker" option from the menu at the top of your screen. Or, click the flashing area on your screen that indicates blockage of a pop-up to obtain a list of options.
  1. Access the downloaded document on your computer using Acrobat Reader. If you cannot find the file, click here for more instructions.
  2. If you so desire, make the file accessible to other users on the computer. If you don't know how, click here for more instructions.

If you encounter technical problems, click here for more instructions, including details of how to obtain support by phone. We will coach you through the download process if you want.

Extra Download Instructions

As explained on our basic download instructions page, you should not normally need these extra steps if you use Acrobat Reader version 7 or better. If you cannot, try to install version 6.0.1 or above to both download and read the e-book.

Problem: Acrobat Reader does not open

The Acrobat Reader and its related program files should be associated by their "File Type." This association is normally made automatically and successfully when you install Acrobat Reader. However, if the download process cannot open your Acrobat Reader program, it is likely that the association between the program and file type has to be fixed. For more details on this kind of problem, see the relevant parts of the FAQ document on this site.

Problem: You have not previously obtained an activation key for secure download of PDF files on your computer

In some cases of users running in secure corporate environments, you may not be able to install the needed activation key on your computer at all, due to your network's security profile. This is likely because you are behind a firewall or a proxy server where communication with the DRM (digital rights management) server is not possible. Normally, a security officer/firewall operator can solve that type of problems using the information provided in the FAQ document on this site. If necessary, we will refund your purchase if you find it impossible or too difficult to get around these restrictions.

You can check whether you have this key already installed by looking at "Help > About Adobe Plug-ins ..." in Acrobat Reader. Click on the "Adobe DRM" plug-in from the list presented, and you should be able to tell whether the activation key is installed.

If you do not yet have an activation key, make sure that you are logged on to your computer as a user who has permissions for installing new programs, or that you "Run As" this user. Otherwise, the download process will not materialize, i.e., step 6 below will fail when the download process takes you to a site from which you will be able to install the activation key.

Ignore any message about bad termination if you exit after being caught in a loop asking you to activate the key another time. Otherwise, you may find yourself going to the MSN site again and again for no good reason.

Also, if you don't want the MSN Messenger account active on your taskbar, don't check "Log in automatically" or anything to that effect when setting up an MSN Messenger account. You can also fix that later.

Unless the required key is detected as already installed on your computer, the process begins by taking you to a website to obtain an activation key using an MSN Messenger passport account (which you may need to set up). The key will then be activated on your computer.

If you do not use Acrobat version 7, the download site may not always provide sufficient messages during the download process, in particular, about where it is saving the file on your computer. So, please pay particular attention to this item. A common problem is that users think the file has not been downloaded at all, or that the file is damaged.

Problem: You cannot locate the downloaded PDF file on your computer

Depending on the Adobe Reader version and your operating system, the file will be automatically saved in some sub-folder on your computer, e.g., a sub-folder within the "My Documents" folder on programs run on Windows. The name of the sub-folder might, for example, be:

  • "My Digital Editions" on Windows computers for Adobe Reader version 7.
  • "My E-Books" on Windows computers for Adobe Reader version 6. "My E-Books" is called "My Bookshelf" inside Adobe Reader version 6.

The file name will start with the characters EIS-mmm-dd-yyyy.pdf, where mmm is the month, dd is the day number, and yyyy is the year.

Problem: You want to make the file accessible to other users on the computer

If the file was downloaded and installed under the account of one user, depending on the network or operating system, it may sometimes not be accessible by other users, but in a folder belonging to the user who did the download. In this case, use the appropriate choices for your computer environment to make the file accessible to other users. For instance, in Windows XP, one way of making the file accessible to to drag it to the "Shared Documents" folder. Or, if you are a user who has rights to access the folders of other users, copy it from the proprietary folder of the user who did the download to the folder wanted by the other user.

Problems: Other

For any other technical problems, or more details on some of the above, please consult our FAQ document.

If you still need support, feel free to contact us. If you provide your phone number, we can call you back in most cases, especially if you are in the U.S. or Canada. In other cases, we can phone you using the Internet (from a computer, using VoIP), provided that calls to a either a regular land-based (non-mobile) phone (unless otherwise specified).

There is no problem if you are in a location reachable by Skype Internet phone. As of the end of February, 2005, the Skype webpage describes these destinations as follows:

Argentina (Buenos Aires), Australia, Austria, Belgium, Canada, Canada (mobiles), Chile, Denmark, France, Germany, Ireland, Italy, Mexico (Mexico City, Monterrey), Netherlands, New Zealand, Norway, Portugal, Russia (Moscow, St. Petersburg), Spain, Sweden, United Kingdom, United States (except Alaska and Hawaii), United States (mobiles) and last but not least: Vatican.

Calls can also be made computer-to-computer anywhere reached by the Internet using Skype. However, a broadband connection is needed at both ends of the communication channel.

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