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E-Book Download Instructions
Basic download instructions
Most users will need only the following basic download
Make sure you have the required operating system: Windows 98 SE or ME; Windows
2000; or Windows XP; MacIntosh 10.22 or 10.3. You also need
an Internet connection, of course.
Version 6 may be as high as you can go if you
are using an earlier operating system,
such as Windows'98 SE.
Try to have the free
Adobe Acrobat Reader version 7, the latest, installed on
your computer. That will make things much easier, and
avoid many complexities. You must have at least version
6. If you don't use version 7, or if you have abnormal
problems of another kind, you will probably need to
refer to our
extra download instructions
below on this page.
In some cases, your email program may deactivate
part of the URL, breaking it up over two
lines on which on the first part is used
for the URL. In this case, use the copy
and paste method.
- Start your web browser, or activate it with the
correct URL from the email sent to you by clicking on
that URL. If you don't activate it from your email,
copy and paste the
provided one-time download URL (Web address) into your browser's
address line. Then press "Enter" or your browser's
You may have more than one pop-up blocker
installed in your browser.
- If you have a pop-up blocker
installed in your browser, either temporarily disable
or, better, simply allow pop-ups from the requested website. For
example, if you are using the Internet Explorer browser,
choose the appropriate "Tools > Pop-up Blocker" option
from the menu at the top of your screen. Or, click the
flashing area on your screen that indicates blockage of
a pop-up to obtain a list of options.
- Access the downloaded document on
your computer using Acrobat Reader. If you cannot
find the file, click
here for more instructions.
- If you so desire,
make the file accessible to other users on the computer.
If you don't know how, click
here for more instructions.
If you encounter technical problems, click
here for more instructions, including details of how to
obtain support by phone. We will coach you through the
download process if you want.
As explained on our
basic download instructions page, you should not
normally need these extra steps if you use Acrobat
Reader version 7 or better. If you cannot, try to
install version 6.0.1 or above to both download
and read the e-book.
Problem: Acrobat Reader does
The Acrobat Reader and its
related program files should be associated
by their "File Type." This association is
normally made automatically and successfully
when you install Acrobat Reader. However, if
the download process cannot open your
Acrobat Reader program, it is likely that the
association between the program and file
type has to be fixed. For more details on
this kind of problem, see the relevant parts of
the FAQ document on this site.
Problem: You have not
previously obtained an activation key for secure
download of PDF files on your computer
In some cases of users running in secure
corporate environments, you may not
be able to install the needed activation
key on your computer at all, due to your
network's security profile. This is
likely because you are behind a firewall
or a proxy server where communication
with the DRM (digital rights management)
server is not possible. Normally, a
security officer/firewall operator can
solve that type of problems using the
information provided in the
FAQ document on this site. If
necessary, we will refund your purchase
if you find it impossible or too
difficult to get around these
You can check whether you have this key already
installed by looking at "Help > About Adobe Plug-ins
..." in Acrobat Reader. Click on the "Adobe DRM" plug-in
from the list presented, and you should be able to tell
whether the activation key is installed.
If you do not yet have an activation key, make sure
that you are logged on to your computer as a user who
has permissions for installing new programs, or that you
"Run As" this user. Otherwise, the download process will
not materialize, i.e., step 6 below will fail when the
download process takes you to a site from which you will
be able to install the activation key.
Ignore any message about bad
termination if you exit after being caught in a loop asking
you to activate the key another time. Otherwise, you may
find yourself going to the MSN site again and
again for no good reason.
Also, if you don't want
the MSN Messenger account active on your
taskbar, don't check "Log in
automatically" or anything to that
effect when setting up an MSN Messenger
account. You can also fix that later.
required key is detected as already installed on your
computer, the process begins by taking you to a website to obtain an
activation key using an MSN
Messenger passport account (which you may need to set up).
The key will then be activated on your computer.
If you do not use Acrobat version 7, the download site
may not always provide sufficient messages during the download process,
in particular, about where it is saving the file on your
computer. So, please pay particular attention to this item.
A common problem is that users think the file has not been
downloaded at all, or that the file is damaged.
cannot locate the downloaded PDF file on your computer
Depending on the Adobe Reader version and your operating
system, the file will be automatically saved in some sub-folder
on your computer, e.g., a sub-folder within the "My Documents"
folder on programs run on Windows. The name of the sub-folder
might, for example, be:
- "My Digital
Editions" on Windows computers for Adobe Reader version
- "My E-Books" on Windows computers for Adobe
Reader version 6. "My E-Books" is called "My
Bookshelf" inside Adobe Reader version 6.
The file name will start with the characters EIS-mmm-dd-yyyy.pdf, where
mmm is the month,
dd is the day number, and
yyyy is the year.
want to make the file accessible to other users
on the computer
file was downloaded and installed under the account of
one user, depending on the network or
operating system, it may sometimes not be
accessible by other users, but in a folder belonging to
the user who did the download. In this case, use the
appropriate choices for your computer environment to
make the file accessible to other users.
in Windows XP, one way of making the file accessible to
to drag it to the "Shared Documents" folder.
Or, if you are a user who has rights to access the
folders of other users, copy it from the proprietary
folder of the user who did the download to the folder
wanted by the other user.
For any other technical problems, or more details on some of
the above, please consult our
If you still need support, feel free to contact us. If you
provide your phone number, we can call you back in most
cases, especially if you are in the U.S. or Canada. In other
cases, we can phone you using the Internet (from a computer,
using VoIP), provided that calls to a either a regular
land-based (non-mobile) phone (unless otherwise specified).
There is no problem if you are in a location reachable by
Skype Internet phone. As of the end of February, 2005, the
webpage describes these destinations as follows:
Argentina (Buenos Aires), Australia, Austria,
Belgium, Canada, Canada (mobiles), Chile, Denmark,
France, Germany, Ireland, Italy, Mexico (Mexico City,
Monterrey), Netherlands, New Zealand, Norway, Portugal,
Russia (Moscow, St. Petersburg), Spain, Sweden, United
Kingdom, United States (except Alaska and Hawaii),
United States (mobiles) and last but not least: Vatican.
Calls can also be made computer-to-computer anywhere
reached by the Internet using Skype. However, a broadband
connection is needed at both ends of the communication